Welcome to Greedy Cow Bakes! These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website, placing an order, or visiting our bakery, you agree to comply with these terms. If you do not agree, please refrain from using our services.

1. General Information

Greedy Cow Bakes is a bakery located at:

• Address: 395 Hackney Rd, London E2 8PP
• Phone: 07903 844316
• Email: [email protected]

We specialize in freshly baked goods, including cookies, brownies, and cakes, available for in-store pickup, delivery, and online ordering.

2. Orders & Payment

2.1 Placing an Order

• Orders can be placed in-store, online via our website, or by phone.
• By placing an order, you confirm that all information provided is accurate, including contact details and delivery addresses.

2.2 Payment Methods

• We accept major debit/credit cards, online payment platforms, and cash (for in-store purchases).
• Payments must be completed before an order is processed.
• All transactions are secure, and we do not store payment details.

2.3 Order Confirmation

• Once an order is placed, you will receive an email confirmation.
• If you do not receive a confirmation within 24 hours, please contact us.

3. Cancellations & Refunds

3.1 Cancellation Policy

• Orders can be canceled within 24 hours of purchase for a full refund.
• For same-day orders, cancellations may not be possible as items are prepared fresh.

3.2 Refund Policy

Refunds are only issued in cases of:

• Incorrect items delivered.
• Damaged products upon arrival.
• Non-fulfillment of order due to bakery error.

Refunds are processed back to the original payment method within 5-7 business days.

3.3 No-Refund Situations

• We do not offer refunds for personal taste preferences.
• Refunds are not issued for delays caused by incorrect customer-provided addresses or failed delivery attempts.

4. Delivery & Pickup

4.1 Delivery Areas & Fees

• We offer delivery within specific areas of London.
• Delivery fees vary based on distance and will be calculated at checkout.

4.2 Delivery Timeframes

• Estimated delivery times are provided at checkout but may vary due to traffic or unforeseen circumstances.
• Customers must be available to receive deliveries; re-delivery fees may apply if no one is available.

4.3 Pickup Orders

• Pickup orders must be collected during business hours.
• Customers must present proof of purchase upon collection.

5. Product Information & Allergies

5.1 Ingredients & Freshness

• All products are freshly made using high-quality ingredients.
• While we strive for accuracy, slight variations may occur due to the handmade nature of our baked goods.

5.2 Allergens

• Our bakery handles nuts, dairy, gluten, and other common allergens.
• We do our best to prevent cross-contamination, but we cannot guarantee allergen-free products.
• Customers with severe allergies should contact us before placing an order.

6. Website Usage & Content

6.1 Intellectual Property

• All website content, including images, text, logos, and product descriptions, belongs to Greedy Cow Bakes and may not be used, copied, or distributed without permission.

6.2 User Conduct

Users must not:

• Use the website for fraudulent activities.
• Upload harmful content, such as viruses or malicious code.
• Attempt to access restricted areas of the website.

Violation of these terms may result in access restrictions or legal action.

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7. Liability & Disclaimers

7.1 Limitation of Liability

Greedy Cow Bakes is not liable for:

• Delays in delivery due to external factors (weather, strikes, etc.).
• Customer negligence regarding allergens or storage of products.
• Technical issues with the website beyond our control.

7.2 Product Disclaimer

• While we ensure top quality, product appearance may vary slightly from images shown online.

8. Privacy & Data Protection

• Customer information is collected for order fulfillment, communication, and marketing (with consent).
• We do not share customer data with third parties without permission.
• For full details, please refer to our Privacy Policy.

9. Changes to Terms

Greedy Cow Bakes reserves the right to update these Terms of Service at any time. Changes will be effective immediately upon posting. Continued use of our services implies acceptance of the updated terms.

10. Contact Us

For any inquiries, please reach out to us: Greedy Cow Bakes

• Address: 395 Hackney Rd, London E2 8PP
• Phone: 07903 844316
• Email: [email protected]

Thank you for choosing Greedy Cow Bakes! Enjoy your treats!